We accept Interac e-Transfer for online orders. It is quick, it is free from most Canadian banks, and it means your order is confirmed as soon as we receive the payment.
Before you start
Have these two things in front of you. Both are on your order confirmation email.
- Your order number — for example #1234
- Your order total — send the exact amount, including tax
Sending the payment
- Open your online banking or banking app and choose Interac e-Transfer → Send Money.
- Add us as a recipient using the email address below.
- Enter the exact order total.
- Set the security question and answer exactly as shown below. This matters — if the answer does not match, we cannot collect the payment.
- In the message or comment box, type your order number. This is how we match your payment to your order.
- Send it.
Payment details
| Send to | mandeepsavalia@gmail.com |
| Amount | Your exact order total, including tax |
| Security question | What is the password? |
| Security answer | smoke2snack — one word, all lower case, no spaces |
| Message / comment | Your order number, for example 1234 |
What happens next
We check for payments every day. Once your transfer has been accepted and matched to your order, we mark the order as paid and it goes out for packing. You will get an email from us when that happens.
If we cannot match your payment — usually because the order number was left out — we will email you before doing anything else.
Things that hold an order up
- No order number in the message. This is the most common one. Without it we have to work out who sent the money.
- A different amount to the order total. Short payments are always checked by a person before anything ships.
- A different security answer. Use smoke2snack exactly — lower case, one word, no spaces.
- Autodeposit on your own account. That only affects money coming to you, not money you send, so it makes no difference here.
Refunds
Refunds on orders paid by Interac e-Transfer are issued as store credit rather than money sent back. e-Transfers cannot be reversed once accepted, so store credit is how we handle returns and cancellations on these orders.
Changed your mind about paying this way?
No problem — get in touch and we can switch your order to another payment method before it ships.
Need help?
Email us at vapeitoff@gmail.com with your order number and we will sort it out.